The Australian Competition and Consumer Commission ('ACCC') has issued guidance to assist small businesses to understand their rights and obligations when issuing refunds in response to the coronavirus under the Australian Consumer Law. 

The guide outlines small business rights and obligations relating to issues such as cancelled functions and events, pricing of goods and services, and charging subscription and membership fees when the business is not operating.

For further information, small business can contact the ACCC via their online form.

Please ensure all platforms you accept bookings across including Bookeasy (destination website and Ballina Visitor Information Centre) state your up to date cancellation policy.